Privacy Policy

How we collect, use, and protect your information

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

BNB Heating, Cooling & Electrical LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a service request or contact form
  • Subscribe to our newsletter or updates
  • Communicate with us via phone, email, or other channels
  • Schedule a service appointment

Types of personal information we may collect include:

  • Full name
  • Email address
  • Phone number
  • Service address
  • Property details relevant to HVAC or electrical services
  • Billing information
  • Service history

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visit
  • Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Please see our Cookie Policy for more information about our use of cookies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Delivery: To respond to inquiries, provide quotes, schedule appointments, and perform HVAC and electrical services
  • Communication: To communicate with you about your service requests, appointments, and follow-up
  • Customer Support: To provide customer service and resolve issues
  • Service Improvement: To improve our services and customer experience
  • Marketing: To send promotional materials (with your consent where required)
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Website Analytics: To analyze website usage and improve our online presence

4. Third-Party Sharing

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, or analytics
  • Business Partners: We may share information with trusted business partners who assist in delivering our services
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
  • Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure server infrastructure
  • Encryption of sensitive data transmissions
  • Access controls for personnel
  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain customer relationships
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request transfer of your information to another service provider
  • Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at:

BNB Heating, Cooling & Electrical LLC
2157 MIDWAY ROAD
SUMERCO, WV, 25567
Email: contact@bnbheatingcoolingelectrical.com
Phone: +1 (763) 377-5936

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

BNB Heating, Cooling & Electrical LLC
2157 MIDWAY ROAD
SUMERCO, WV, 25567
United States
Email: contact@bnbheatingcoolingelectrical.com
Phone: +1 (763) 377-5936